Help Desk and Monitoring

 

We monitor all Cashline ATMs 24 hours a day, 365 days a year.

Cashline’s goal is, and has always been, 100% satisfaction for every customer. We are members of the Better Business Bureau and subscribe to its values and principles. Here’s how our process works:

  1. Each ATM diagnoses itself, and calls to let us know if it has a problem. If there is a problem, one of Cashline’s skilled, well-trained Support Technicians will immediately respond, to get the ATM up and running as quickly as possible.
  2. Each ATM has a toll free 1-888 number clearly and prominently displayed on its front, so customers can easily contact us with any ATM issues or questions.
  3. 365 days a year, we have smiling, friendly, knowledgeable Help Desk people, working in-house at our Cashline offices to assist each customer with her/his individual problem.
  4. Our Technology Support desk is open 365 days per year.
  5. Every call to our Customer Service or Tech Support Desks is logged, the problem is solved, and the file is closed only when it has been resolved to the customer’s satisfaction.
  6. We digitally log, review, and report every call.
  7. We quickly provide ATM clients a service report for their ATM(s), usually on just a few hours notice.
  8. We have trained Triton technicians in every major city in Canada, as well as in numerous smaller centers.
  9. We maintain a $250,000 parts inventory, distributed in major cities across the country.
  10. In major cities, we guarantee that we will provide service within 4 business hours or less. In fact, our consistent average response time over the past 3 years has been approximately 2 hours.
  11. Please contact us if you have any service wants/needs, questions, or comments.


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