FAQs

How much does it cost to get an ATM?

The simple answer is that most quality, white-label ATMs cost between $2,900 and $7,000. You might spend a little or more less if you upgrade or add features, or downgrade to remove features, like color screens, electronic locks, level 1 vaults, etc. At Cashline, you can also lease-to-own an ATM for as little as $99 a month.

But please be careful! An ATM is not worth much when its out of service. When you consider buying or leasing an ATM, you should specifically ask for a service guarantee in writing and ask “Who are your technicians? Where are your parts?”

PLEASE NOTE: If your ATM currently serves more than 500 transactions per month, Cashline can usually find a number of ways to get you a free ATM.

Why Should I choose Cashline?

Every ATM company you research will make performance promises, but here’s why Cashline is the best choice.

Great references: Over the past 10 years, Cashline has provided service to hundreds and hundreds of existing customers in the same business as you. More than 90% of them are still with Cashline. Before you sign any agreement with Cashline, we will be happy to provide you with references, so you can hear directly from them what their experience with us has been.
Solid reputation: Cashline is a proud member of the Better Business Bureau and the Chamber of Commerce.
Skilled, knowledgeable, helpful people: Cashline has great people at every level of our organization – people you can actually get to know by name and learn to know, like, and trust. Most of us have been here for more than 5 years, serving clients just like you.
Expert, experienced technicians: Cashline has its own Triton-trained technicians in some cities and we train technicians for other ATM companies, armored car providers, lock-smiths etc so that we can continually expand our service abilities across Canada. In major centers, we have as many as 10n technicians at the ready, so we can honor all our service promises. We know that an ATM that is out of service has no value at all!
Reliable parts & quick repairs: Great technicians need parts if they are going to be able to make a quick repair. Cashline owns more than $250,000 worth of parts in several major cashes across Canada. Our technicians either have the parts they need on hand, or we’re jet them in quickly.
Written Guarantees: If you live in a major Canadian city, our service guarantee is that we’ll solve your ATM issue within 4 business hours or less. We include that guarantee in writing in our agreement with you. If we are cash-loading the ATM, we will also guarantee in writing that your ATM will NEVER run out of cash – or we’ll pay you $X. At Cashline, if we make you a promise, we will write it down in our agreement and keep it.

How many transactions will I do per month?

Unless you already have an ATM, it’s impossible to say for sure. Most ATMs do best when lots of people have the opportunity to spend less than $20 in less than 2 minutes. That is why convenience stores, gas stations, and bars usually have such busy ATMs. We are happy to share our experience to “guesstimate” how many transactions you might do based on similar businesses with similar demographics. Contact us if you would like more information.

What are the operating costs of my Cashline ATM?

Other than your initial purchase price or monthly lease payments, your only ongoing costs will be for a dedicated voice-quality telephone line, electricity, and around a penny a customer for receipt paper. Transaction processing, cash settlement, web reporting, on-screen advertising, and a toll-free Customer Help Desk, are among the services we provide at no charge to you. All Cashline ATMs are robust and reliable, and come with a written warranty. At the time of installation, we can teach you basic ATM problem solving tips and tricks – after that we will provide you with no-charge toll-free technical support on a 365 day-a-year basis. Full service packages are generally not necessary, but we can arrange one for you if you prefer.

What are the biggest problems in keeping an ATM up and running?

Based on 10 years of experience, almost 50% of ATM problems are caused by ATMs running out of cash, and bill jams. If you regularly wipe down your ATM screen and keys and blow some air through the card reader once a month – you’ll eliminate most potential problems.

What if my Customers have a problem with my instant teller machine?

Your ATM will have a toll-free number for your customers to call Cashline. Our help desk people are able to “view” each transaction as it exists within the electronic journal of the ATM. We take a customer-centric approach to helping each customer and our goal is 100% customer satisfaction.

How and when do I get my money?

Based on an “INTERAC day”, money withdrawn from your ATM today, will be settled to your bank or financial institution on the next banking day. Credit Unions and smaller banks usually require 2 days for settlement. Weekend settlements are settled on the following Monday, except on long weekends, when they are usually settled on Tuesdays.

How do I get my reports?

Cashline is pleased to provide no charge web reporting, so you can access your reports when you want – from your office or from home.

How much money do I need to load?

About 65 % of our locations supply their own cash. Because the cash can be loaded on in one minute or less each day, you only need to load as much as you think customers will need. Our account managers will be happy to assist you with your initial forecasts. Our average location maintains between $2,000 and $6,000 in their ATM. We can easily set up the ATM to notify your cell phone when it is getting low on cash.
Please note: If you do not want to cash load your own ATM, Cashline has the cash, the people, and the insured Armored Car personnel to take over cash-loading. Please Contact us for more information.

Will the ATM “eat” my card?

No. Cashline’s ATMs use either a standard or high security EMV (Europay, MasterCard, Visa) Chip card reader. You never let go of your card and remove it from the ATM before you enter your PIN, so the machine will never ‘eat’ your card.

How do I load receipt paper?

It depends on which model of ATM you have. Here are instructions specific to your model, with pictures showing how to load paper.

How do I load cash?

It depends on the model of dispenser your ATM has. Here are instructions specific to your model of ATM, with pictures showing how to load cash.

My ATM has an error code. What should I do?

Triton ATMs can generate over 600 different error codes to help you find out what is wrong. Here are the top 25 error codes, with easy-to-follow steps to get your ATM working again. Can’t find your error code among the top 25? Check these.

My ATM is “frozen”. What should I do?

If your ATM doesn’t respond, is stuck on “Transaction Processing” or has lights that normally flash, but are on solid or off, the best thing to do is to turn the ATM off, wait sixty seconds, then turn it back on. It should boot up and come back into service.

Why does my combination lock continue to beep when the door is open?

This is an indication that your lock’s battery voltage is low. Replace your battery soon with a fresh 9-volt alkaline battery.

How do I change the combination on my lock?

Changing the combination is easy. Just follow these steps:

Open the vault door
With the vault door open, turn the handle and turn the lock back to its home position
Enter six zeros (0 0 0 0 0 0)
Enter the existing combination
Enter the new combination (it must be six digits long)
Enter the new combination again
Enter the new combination a third time, and turn the lock clockwise
Turn the handle on the vault door. This verifies the new combination has been accepted and your terminal is ready for use.